Terms & Conditions

Terms & Conditions for Using Tan Hung Thai Travel Services

Welcome to Tan Hung Thai Travel! Before using our services, please read the following Terms and Conditions carefully. These terms are designed to protect the interests of both customers and the company during the use of services. By using our services, you agree to accept these terms and conditions.

1. Service Scope

Tân Hưng Thái Travel provides high-quality tourism services both domestically and internationally, including but not limited to:

  • Tour Packages: We offer a variety of domestic and international tour packages. You can choose from group or private tours to popular destinations such as Hanoi, Da Nang, Nha Trang, Phu Quoc, as well as international tours to countries such as Singapore, Thailand, Japan, the USA, and many others.
  • Visa Services: Our visa services support customers who need visas to different countries, including tourist visas, business visas, family visit visas, and student visas.
  • Flight Booking: We provide domestic and international flight booking services for your travel needs, ensuring accurate information and competitive pricing, and assisting you in selecting the best tickets.
  • Additional Services: Tan Hung Thai Travel also offers additional services such as hotel bookings, airport transfer services, travel insurance, and specialized tour services.

2. Tour Booking Terms

When you decide to book a tour through Tan Hung Thai Travel, please be aware of the following conditions:

  • Deposit: To confirm your tour booking, you need to pay a deposit. The deposit amount and payment method will be specified when you register for the tour.
  • Tour Cancellation Policy: We understand that plans may change, but tour cancellations will incur a fee depending on the cancellation time:
    • Cancellations 30 days before the tour: 50% refund of the amount paid.
    • Cancellations within 30 days: No refund.
    • For tours with special requirements, cancellation policies will be communicated separately.
  • Tour Modifications: If you request a change in the departure date or tour itinerary, we will try to accommodate your request, but additional charges may apply depending on the service providers or destinations.

3. Visa Service Terms

When using Tan Hung Thai Travel's visa services, you agree to the following conditions:

  • Accurate Information: Customers must provide accurate and complete information for the visa application. Any errors in the provided information may lead to delayed or rejected visa processing.
  • Processing Time: Visa processing time may vary depending on the country and type of visa requested. We will make every effort to process your visa as quickly as possible.
  • Service Fees: The service fees for visa applications will be communicated in advance before you decide to use the service. These fees do not include the visa fees payable to the issuing authority.
  • Visa Cancellation: If you cannot travel as planned and need to cancel your visa, we will assist you but cannot guarantee a refund of the visa fee.

4. Flight Booking Terms

Tan Hung Thai Travel provides flight booking services. When using this service, please note the following:

  • Payment: Your flight booking will be confirmed after payment is completed. If payment is not made, the ticket will not be held.
  • Change and Cancellation Fees: The change or cancellation policies will depend on the airline and the type of ticket you book. The fees will be clearly communicated at the time of booking.
  • Information Check: Before confirming your booking, please carefully check your personal information, flight dates, and any special requests to ensure accuracy.

5. Customer Rights and Responsibilities

Customers using Tan Hung Thai Travel services have the following rights and responsibilities:

  • Rights:
    • To receive high-quality services that meet your requirements.
    • To be supported throughout your trip, including advice, guidance, and emergency assistance.
    • To have their personal information protected according to the company's privacy policy.
  • Responsibilities:
    • To provide accurate and complete information when registering for services.
    • To make full and timely payments.
    • To comply with behavioral regulations during the tour or when using services.

6. Privacy Policy

Tan Hung Thai Travel is committed to protecting your personal information. All information collected from you will only be used for the purpose of providing services. We guarantee not to disclose your personal information to third parties without your consent, unless required by law.

7. Refund and Return Policy

  • Tour Cancellation: The cancellation and refund policy will be clearly communicated when you register for the service. Any refunds will be processed within 14 business days after a valid request is made.
  • Flight Ticket Changes: The change and cancellation policies will depend on the airline and the type of ticket booked. Any change or cancellation fees will be communicated at the time of booking.

8. Modification of Terms

Tan Hung Thai Travel reserves the right to change, amend, or update these terms and conditions without prior notice. Any changes will take effect immediately upon being posted on our website.

9. Contact Information

If you have any questions regarding these terms and conditions, or would like more information about our services, please contact us via the following methods:

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